Privacy Policy

Introduction

Rainbolt & Company ("we," "us," or "our") is committed to protecting your privacy. This Statement of Privacy applies to the Rainbolt & Company website and governs data collection and usage. By using our website and signing up as a client, you consent to the data practices described in this statement.

1. Collection of Your Personal Information

Rainbolt & Company collects personally identifiable information that you voluntarily provide when you sign up as a client. This information includes:

• Contact Information: Your name, e-mail address, and telephone number.
• Property & Financial Information: Property addresses, account numbers, and documentation relevant to your protest (such as closing statements, rent rolls, or repair estimates).

We do not collect anonymous demographic information (such as age, gender, preferences, or interests) unless voluntarily provided.

2. Automatic Collection of Technical Data

Information about your computer hardware and software may be automatically collected by our web hosting service for security and operational purposes. This information can include: your IP address, browser type, access times, and referring website addresses. This information is used strictly for the operation of the service and to maintain the quality and security of the website.

3. Use of Your Personal Information

Rainbolt & Company collects and uses your personal information for the sole purpose of:

• Service Delivery: Filing protests, communicating with Appraisal Districts, and negotiating value reductions on your behalf.
• Communication: Delivering the specific information you have requested regarding protests, hearings, and status updates.
• Operational Management: Maintaining our client list and ensuring our messaging systems function correctly.

We do not use your information to market third-party products, nor do we send physical products or services.

4. Sharing of Information

Rainbolt & Company does not sell, rent, or lease its client lists to third parties.

Information Sharing for Service Performance

To fulfill our obligations to you, we must share specific property and ownership information with government entities (such as the Harris County Appraisal District and Appraisal Review Board) as required by the Texas Property Tax Code.

Third-Party Providers

We may share data with trusted service providers solely to help us perform statistical analysis (system performance only) or send you email/text communications. All such third parties are prohibited from using your personal information except to provide these technical services to Rainbolt & Company, and they are required to maintain the confidentiality of your information.

SMS/Mobile Data Compliance

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Legal Disclosure

Rainbolt & Company will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rainbolt & Company; (b) protect and defend the rights or property of Rainbolt & Company; and, (c) act under exigent circumstances to protect the personal safety of users or the public.

5. External Links

This website may contain links to other websites (e.g., LinkedIn, Appraisal District portals). Rainbolt & Company is not responsible for the privacy content or conduct of other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

6. Use of Cookies

The Rainbolt & Company website may use "cookies" to assist with the functionality of the site (such as keeping you logged in if applicable). A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.

• Control: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

7. Security of Your Personal Information

Rainbolt & Company secures your personal information from unauthorized access, use, or disclosure. We secure the personally identifiable information you provide on computer servers and cloud-based systems in a controlled, secure environment, protected from unauthorized access, use, or disclosure.

8. Changes to this Statement

Rainbolt & Company will occasionally update this Statement of Privacy to reflect company feedback or legal changes. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

9. Contact Information

Rainbolt & Company welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at: